VISA Inc
Senior Software Engineer
Austin, TX
Leading backend, network automation, and platform engineering initiatives across self-service infrastructure, certificate management, and AI-assisted incident response systems.
- Built scalable APIs and automation workflows for Load Balancer as a Service, enabling self-service provisioning and reducing operational dependency on manual F5 network changes.
- Developed load balancer portal APIs with Python and the F5 SDK, and introduced caching strategies that reduced API latency by 50% for traffic management workflows.
- Built certificate lifecycle automation services for issuance and renewal of Visa-managed certificates, improving process efficiency by 90% and reducing manual handoffs.
- Designed and delivered GTM automation integrated with Visa Cloud Platform, automating traffic management workflows and improving deployment consistency at scale.
- Built Cloud Pulse, a GenAI-powered multi-agent incident resolver that analyzed logs and metrics for triage and root cause analysis, reducing SLA resolution time by 35%.